Frequently Answered Questions
What tools do you use to make graphics?
We use the Adobe Creative Suite which includes programs like Illustrator and Photoshop.
What tools do you use to make websites?”
Can you build my site with a platform I know?
It may or may not be possible or recommended but we are happy to discuss it.
Do you design and build custom websites?
Yes! Custom sites are great for non-traditional businesses or product websites that want lots of interactivity and a truly unique experience. We will be happy to put together a custom packages for you. Custom website packages include mood boards, wireframes and interactive prototyping in addition to development.
Can I add individual services to the packages?
Yes, absolutely. When you order the package, tell us what you’d like to add.
Why can’t I subtract individual services from packages?
We sincerely want your business to succeed…and to look good doing it. A successful business has a cohesive style, look and feel. Having a modern website from Psi Graphics that is cluttered with pixelated graphics from the 1980s looks bad and doesn’t convert. We are pros at taking existing ideas and graphics and revamping them for the modern web.
Can I substitute individual services from the packages?
Not usually, but let us know what you have in mind.
Which payment methods do you accept?
We use PayPal on our website, which allows you to pay with the four major credit and debit cards, your PayPal balance and PayPal Credit. All invoices will be sent via PayPal.
If you prefer to pay with Venmo, Cash App, Messenger Pay, Google Pay, and other third-party services, we are happy to accommodate you.
Can I pay in installments?
Yes, and there’s no fee to use a payment plan. Two of our packages and custom packages exceeding $1000 are eligible for a payment plan. The Founder packages can be paid in two installments, and The CEO packages can be paid in three installments. The Designer is not eligible for a payment plan.
Do we enter into a contact?
No – we are experimenting with not doing contracts. We do have some Terms and Conditions that you must agree to before we begin your project.
How long do your projects take?
Timing will depend on a few things:
1. The desired launch date for your site or project.
2. How quickly you are able to provide images, access and copy.
3. How busy our studio is at the moment. We limit the number of projects that we take on to ensure outstanding quality for our clients. For each project, we will give you a detailed outline of our services and an estimated timeline. From our experience, The Designer takes one week, The Founder takes six weeks and The CEO takes between eight and ten weeks. Custom packages take longer.
Why does it take so long?
Design is an iterative process. This means that it takes more than one try to get something perfect. Something as important as your business should not be rushed or thrown together at the last minute. Because you will be involved in the process, you won’t even notice the time going by and will be happy with the final product. When you’re ready to start your project, be sure to allow adequate time.
Can I watch the site being developed?
Yes, absolutely. We will provide you with a staging link when we begin your site (or you’ll be able to log in yourself if we’re using Squarespace, Wix, or another service for your site). The link is for viewing development and progress only. There will be adequate time during the design phase for all design changes. Please note that after development has begun, design changes cannot be accommodated without incurring additional costs.